Business Continuity Plan


18 MARCH 2020



MNF Group has been working for several weeks as a result of the ongoing threat from the COVID-19 Coronavirus on plans to keep our people safe, and ensure our business continues operating with minimal disruption.


We are continually monitoring the situation and adjusting policies and practices as we determine necessary to safeguard our people and continue operations.

We wanted to outline the steps we have been taking and the current plans we have in place as well as next steps we may take as the situation continues to evolve.

Business Continuity Plan

  • Our executive business continuity committee is meeting every other day to review our readiness and einvoke our Business Continuity Plans.
  • Discussions and planning are in progress to support increased demand on our network and to review capacity demands and forecasts.
  • We believe it will be a matter of when, not if, we introduce a full work from home (WFH) directive to all employees and we are ensuring we are fully prepared for this scenario.
  • Our People Experience team has carried out a full audit of staff capability to WFH and are working with our IT team to ensure everyone has access to all systems, files and the hardware equipment they may need in the event that we enforce a WFH mandate in our Australian offices.

It is our view that the majority of functions fulfilled by MNF Enterprise in order to support our customers should be able to continue largely uninterrupted by our workforce being required to work from home.

Our People

The safety of our staff and their family’s is paramount. To that end we have taken the following actions:

  • Providing regular updates to staff on best practice for hygiene and what to do if feeling unwell.
  • Staff returning from overseas travel have been told to self-isolate and work from home for 14 days since 3 March 2020.
  • All domestic and international travel was suspended since 3 March.
  • Since 3 March, all visitors to our offices are required to complete a self-assessment form before their visit. Noncompliance with this directive or a ‘yes’ answer to any of the questions results in a request to hold the meeting virtually.
  • We have begun testing our WFH plan across various teams in the business in preparation for a full WFH mandate being issued. All staff have been requested to test their set up from home and prepare daily for the event that a work from home instruction is issued.
  • All staff are under instruction to take their laptops home every night and to ensure email and Teams applications are running on their mobile phone.
  • We are encouraging all staff to run non-essential customer meetings using our video conference tools instead of face-to-face.
  • A WFH directive has been issued to all staff located in the UK and New Zealand.
  • Staff have not been permitted to attend large scale conferences since 3 March and from 16 March may no longer attend any conferences or external meetings of more than 10 attendees.
  • Office cleans have been increased both in thoroughness and frequency.

Our Customers

Our network underpins and enables the critical communications services that will allow our country to survive this crisis.

With thousands of workers starting to work from home, the entire country’s telco infrastructure is already seeing increased demand with the expectation this will continue to grow to unprecedented levels. We are actively working to manage the increased demand and mitigate congestion where possible.


  • We are working to upscale our capacity and are reviewing requirements and delivery timeframes regularly.
  • We are working closely with all carriers to increase carrier interconnect capacity.
  • We are requesting expedited delivery of this increased capacity.
  • We are monitoring our network performance and capacity, whilst distributing traffic across our network to optimise resources as efficiently as possible.

We know our customers rely on us to keep them connected, so that the entire population can remain connected through these unprecedented circumstances. We will continue to provide updates as the situation evolves.